Section 12006(a) of the 21st Century Cures Act mandates that states implement an Electronic Visit Verification (EVV) system for all Medicaid-funded Personal Care Services (PCS) and Home Health Services (HHCS) that require an in-home visit by a provider.

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Electronic Visit Verification in Arkansas

Under the new federal Electronic Visit Verification (EVV) requirement at 42 U.S.C. 1396b(l) as created by the 21st Century Cures Act, each state Medicaid program must require certain providers to use an EVV system to electronically provide complete, accurate, and timely data to the state in order to verify key information for each visit and service provided.

The new federal law requires states to mandate EVV use by all home health providers and providers of all types of personal care services, including State Plan personal care services, self-directed personal assistance services, and attendant and other types of home care or personal care provided under a Medicaid home and communitybased services waiver program. In addition, Arkansas Medicaid intends to require EVV use by other providers of Medicaid home-based services, including therapies, private duty nursing, hospice services, and meal delivery.

The Arkansas Department of Human Services (DHS) has contracted with Public Consulting Group, Inc. (PCG) to provide the EVV system, Careify, for all types of Medicaid home-based services throughout Arkansas.

dhs goals

careify explained

Careify is an EVV tool that verifies in-home service deliveries for Medicaid-funded personal care services and home health services. Careify includes an easy-to-use mobile application for visit documentation and location validation, and a web portal for reporting and administrative functions.

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Mobile Application

The mobile application, which is downloadable on GPS-enabled smartphones, allows caretakers to easily record clock-in and clock-out times along with services and visit notes.

Caretakers use their own smartphone to access the application and follow a simple, streamlined process to document the visit.

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Web Portal

The web portal allows Agency and Arkansas DHS users to create reports, monitor in-home care delivery, and generate key performance metrics.

Use of the web portal applies to users that need to perform program oversight and monitoring, including agency administrators and Arkansas DHS users.


Implementation timeline

Starting with a Pilot Program in June of 2019, PCG will transition agencies and caretakers to the EVV system Careify using a phased approach throughout 2019.

  • Design & Implementation: November 2018 - May 2019

  • Pilot EVV Launch: June - September 2019

  • State-Wide EVV Launch: October - December 2019

  • EVV Operations: January 2020 - Ongoing


technical requirements

In order to use the Careify mobile application and web portal, the following hardware and software requirements are needed:

Careify Mobile Application

Mobile App - Hardware

  • iOs Phones (iPhone 5 – iPhone X)

  • iOs Tablets (iPad Air 2, iPad mini 3 - 4, iPad Pro, iPad 2017 - 2019)

  • Android Phones

Mobile App - Software

  • iOs 10.0+

  • Android 5.0 (Lollipop)

Careify Web Application

Web App - Browsers

  • Chrome 43.0.2357+

  • Firefox 38.0+

  • Edge 13.10122+

  • Safari 11.1+

  • Internet Explorer 11+