Information for Members

What’s changing

Caretakers providing in-home and community-based care have a duty to help ensure health and safety by providing approved services to Medicaid members, like you. While many Caretakers perform their duties without fault, it’s important that checks and balances be in place to ensure that all caretakers perform according to the same standards and receive the same level of oversight. By implementing a statewide Electronic Visit Verification (EVV) system, which provides transparency into care delivered in the home and the resulting documentation, agency staff and state officials are better able to identify cases of fraud, waste, abuse or neglect which might negatively impact your care. 

21st Century Cures Act Requires EVV

Section 12006(a) of the 21st Century Cures Act mandates that states implement an EVV system for all Medicaid-funded Personal Care Services (PCS) and Home Health Services (HHCS) that require an in-home visit by a provider.

This applies to PCS provided under sections 1905(a)(24), 1915(c), 1915(i), 1915(j), 1915(k), and Section 1115; and HHCS provided under 1905(a)(7) of the Social Security Act or a waiver.

States must require EVV use for all Medicaid-funded PCS by January 1, 2020 and HHCS by January 1, 2023.

What’s staying the same

Throughout the next several months, you may notice that Caretakers are more attentive to their smartphones at the start and end of a visit. This is because they’ll be logging their clock-in and clock-out times and documenting services rendered using an EVV mobile application, called Careify, on their smart device. 

Using the Careify EVV mobile application shouldn’t distract from your care. In fact, the system was designed to make documentation easier for Caretakers, which allows them to focus more on you.

What Does This Mean for You

Not to worry, Caretakers won’t be asking you to approve any of the information captured in the Careify EVV mobile application, nor are you responsible for documenting anything in the mobile app. Everything on your end stays the same. Same Caretaker, same services, same security.

We just wanted to connect with you, make you aware of the implementation timeline, and assure you that you should not experience any negative impact as a result of this technology.

What’s the timeline

EVV implementation will progress little by little throughout the state. This method will avoid the confusion that often characterizes a statewide technology implementation occurring on a single day.

As a result, there’s a chance that one of your Caretakers may begin using the EVV mobile application sooner than another of your care workers.


Go-live of EVV in Arkansas officially begins in October. However, prior to that, various agencies will be testing out the Careify EVV system.

Implementation is set to complete by January of 2020 in compliance with the mandates of the 21st Century Cures Act.

Next Steps

PCG will work with the Arkansas DHS, Agencies, and other relevant stakeholders to exchange and obtain the necessary data to on-board Agency and Caretaker users, and import relevant member Medicaid data into the Careify EVV system.

The exchange of member Medicaid data will be handled by agencies and the State of Arkansas. No action is required on your part to make sure your name exists in the EVV universe. We’ll take care of that!


Because you won’t be using the Careify EVV system, you are not required for to attend a training course. However, if you’d like to learn more about Arkansas’s EVV system, Careify, please feel welcome to participate in any of the training opportunities, or review the materials, below:

  • In-person training courses

  • Self-paced system tutorials

  • Webinars

  • User training manuals

  • Quick Reference Guides


Still have questions about EVV, or what information you’re caretaker will be entering in the mobile application?  

Reach out to us:

1-833-204-9035 (M-F, 8-5 CT)