Information for Agencies

general info

Agencies will have access to the Careify EVV web portal, which provides users with several operations and provider management tools, including visit review, approval queues, and reporting capabilities.

By implementing Careify, and utilizing the tools available in the web portal, Agencies can expect to notice:

  • Strengthened Caretaker emphasis on quality of care.

  • Increased transparency of in-home care delivery.

  • Identification and mitigation of fraud, waste, and abuse.

  • Improved administrative efficiency.

  • More accurate claim submissions.

Caretakers will download and use the Careify EVV mobile application to perform their visit documentation activities.

Phased Implementation Approach

EVV implementation will progress little by little throughout the state. This method will avoid the pressure that often characterizes a single-day, statewide implementation.

As a result, your agency, or even your location, will have a unique implementation date that may differ from those around you. Be sure to follow the instruction and deadlines provided to you by PCG, or your Agency point-of-contact, to avoid any confusion.


We employ a “Bring Your Own Device” model, which means you bring the hardware, and we’ll bring the EVV system.

Active Email Account is required

In order to utilize the Careify EVV system, you must associate an email address with your Careify user account. Most often, this is a work email address, but you could use a personal email address, too.

Your email address will serve as your Careify EVV system username for the web portal. You’ll create your own unique password.

Web Portal Users

Agency personnel must utilize one of the approved web browsers to access the Careify web portal. See below for a list of web browser options and requirements.

Web Browser Software Requirements

  • Chrome, Version 43.0.2357 or higher

  • Firefox, Version 38.0 or higher

  • Edge, Version 13.10122 or higher

If you have questions about whether your web browser is compatible with the Careify system, reach out to our support team.


Agency users will play an active role in creating Careify EVV system user accounts for themselves, as well as their caretakers. Find out how below.


On-boarding and account setup will begin in August of 2019. However, depending on your agency’s unique implementation date, you may not begin on-boarding until late fall 2019.

We’ll communicate directly with Agencies to relay their Agency-specific on-boarding start date and EVV implementation date.

While some Agencies and Caretakers will begin using the EVV system throughout the summer, the go-live of EVV in Arkansas officially begins in October. Implementation is set to complete by January of 2020 in compliance with the mandates of the 21st Century Cures Act.

Step-By-Step process for On-boarding

PCG will work with the Arkansas DHS, Agencies, and other relevant stakeholders to exchange and obtain the necessary data to on-board Agency users into the Careify EVV system.

Step 1: Data Gathering

In order to build user profiles within the Careify EVV web portal and mobile application, Agencies must provide basic demographic information (e.g. name, address, email address, and phone number), for both Agency and Caretaker EVV system users, as well as Member Medicaid IDs.

PCG will provide you with a template to capture some of this data.

Step 2: Data Validation

After we receive all requested information, we will validate the data against data retrieved from the AR Medicaid Management Information System (MMIS), and contact you with any discrepancies.

This step ensures that member Medicaid ID information is accurate, the appropriate Caretaker tasks will be visible within the mobile application, and that all demographic information is correct.

Step 3: Data Entry

After Agencies capture the required data, they will manually enter Agency and Caretaker users into the Careify EVV system through the web portal.

This process simply creates user profiles within the web portal. Each user must still take steps to activate and complete set up of their Careify account.

Step 4: Complete Setup

After Agency and Caretaker users are added to the system, they will receive a welcome email from Careify inviting them to complete the account setup process.

During this step, web portal users will create a Careify system password using their computers. Mobile application users (Caretakers) will be prompted to download the mobile app and create a password via their smartphone.


It won’t take you long to learn the ins and outs of Careify. The system was designed to be intuitive and user-friendly.

Select the training avenue that works best for you. We’ll have you up and running in Careify in no time.

  • In-person training courses

  • Self-paced system tutorials

  • Training webinars

  • Quick Reference Guides

We’ve provided several resources to accommodate a range of learning styles. We're here to make this process as smooth as possible.


Have questions regarding the on-boarding process or next steps to take? We’re here to help.

Reach out to us:

1-833-204-9035 (M-F, 8-5 CT)