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Technical Support

Careify EVV support representatives are on standby. Call us toll-free at 1-833-204-9035 or email us at AREVVSupport@pcgus.com.

Receive live support Monday through Friday from 8:00 a.m. to 5:00 p.m. Central Time.


When to Call

If you’re unable to find the answer to your question using the training and reference materials provided by PCG and need help immediately, please give us a call at 1-833-204-9035. Our Careify EVV Support Team will be happy to help!

Leave us a voicemail if you’re calling outside normal business hours (M-F, 8 am to 5 pm CT). We’ll get back to you within 1 business day.

When to Email

If you’re facing a non-pressing issue or have encountered what appears to be a system error, please email us at AREVVSupport@pcgus.com. The Careify EVV Support Team will be in touch to assist and/or document the issue for resolution.

To best support you, please include the following information in your email:

  1. Contact information

  2. Description of the problem – What were you doing when the issue occurred?

  3. Description of the hardware and operating system version being used.

  4. Screenshots if possible

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Policy & Program Guidance

If you have specific policy, program, and/or Medicaid process questions, please get in touch with your known agency contacts or visit the Arkansas Provider support page.

The Careify EVV Support Team should be your resource for technical matters.